10 February 2009
Veterans’ Affair Minister Judith Collins today launched operations of a dedicated case management team at the Veterans’ Affairs New Zealand (VANZ) office in Hamilton.
“The case management team will provide a one-stop service for VANZ services to veterans and also help them access services provided by other government departments and service providers,” Ms Collins says.
“This is a significant step towards total case management of veterans by VANZ.”
The VANZ office at Hamilton was formerly the War Pensions section of the Ministry of Social Development. It was transferred to and absorbed into VANZ in July 2008 as a consequence of VANZ restructuring.
A major part of the restructuring was the move to a total case management model for the provision of services to veterans. At the time of integration there was an established case management team based in Wellington. The establishment of the Hamilton team now allows for the move to total case management to be achieved.
In addition to the case management function, the VANZ office at Hamilton will have an accounts payable section, administrative support to pension claims panels, a mail and file registry for the management of correspondence with veterans and external service providers (primarily medical service providers), and a National Enquiry Centre. The office will also provide training and quality assurance.
Today’s launch is the first of two stages in the establishment of the case management team at Hamilton. The office will be at full strength with 10 case managers in mid-March.
Veterans will be assigned a case manager who will help them through the pension claims process, ensure they receive all services they are entitled to and act as a link between veterans and service providers.
Media contact: Stefan Herrick. +64 4 817 9809, mobile: +64 21 748492.